Shipping policy

Shipping Policy

Last Updated: June 2026

Thank you for shopping with Lush Véloir. We are committed to providing a smooth and reliable shopping experience. Please review our shipping policy below.

Order Processing

All orders are processed within 1–3 business days after payment is successfully received.

Orders are not processed, shipped, or delivered on weekends or public holidays.

During periods of high order volume, processing times may be slightly delayed.

Shipping Times

As a dropshipping business, products are shipped directly from our trusted suppliers and fulfillment partners.

Estimated delivery times:

  • United States: 7–15 business days

  • Canada: 7–18 business days

  • United Kingdom: 7–15 business days

  • Australia & New Zealand: 8–18 business days

  • Europe: 7–20 business days

  • Other International Destinations: 10–25 business days

Please note that these are estimated delivery times and are not guaranteed.

Shipping Costs

Shipping costs are calculated at checkout based on your location and selected shipping method.

Promotional offers such as free shipping may be available from time to time and will be clearly displayed on our website.

Tracking Information

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information when available.

Tracking updates may take several days to appear after shipment.

Customs, Duties, and Taxes

International orders may be subject to customs fees, import duties, taxes, or other charges imposed by your country's customs authorities.

These charges are the responsibility of the customer and are not included in the product price or shipping cost unless otherwise stated.

Delayed Deliveries

While we strive to meet estimated delivery times, delays may occur due to:

  • Customs inspections

  • Carrier issues

  • Weather conditions

  • Public holidays

  • Supply chain disruptions

  • Other circumstances beyond our control

Lush Véloir is not responsible for delays caused by shipping carriers or customs authorities.

Lost or Stolen Packages

If your package is marked as delivered but cannot be located, please contact the shipping carrier first.

If you require assistance, contact our support team and we will do our best to help investigate the issue.

Lush Véloir is not responsible for packages lost or stolen after delivery has been confirmed by the carrier.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect address is provided and the order has already been processed or shipped, we may be unable to modify the shipment.

Additional shipping fees may apply for returned or reshipped orders.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery and provide:

  • Your order number

  • Photos of the damaged product

  • Photos of the packaging

We will review your claim and work toward an appropriate resolution.

Contact Us

For any shipping-related questions, please contact us:

Lush Véloir
Email: luxury@lushvéloir.com

By placing an order with Lush Véloir, you agree to the terms outlined in this Shipping Policy.